Return & Exchange Policy

At HWASHAW, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help you with a hassle-free return or exchange process.

1. Return Window

We offer a 7-day return policy. You have 7 days from the date you receive your order to request a return or exchange.

2. Eligibility & Item Condition

To be eligible for a return or exchange, your item must meet the following criteria:

  • Condition: Unworn, unwashed, and unused with all original tags attached.
  • Packaging: Returned in its original packaging.
  • Proof of Purchase: Accompanied by an order number or receipt.

Note: Final sale items, promotional clearance items, or gift cards are non-refundable unless defective.

3. How to Initiate a Return or Exchange

  1. Submit a Request: Email our customer support team with your Order Number and the reason for the return/exchange.
  2. Receive Instructions: Our team will respond within 24 hours with return instructions and the return shipping address.
  3. Ship Your Package: Securely pack the item(s) and ship them back using a trackable shipping method.

4. Return Shipping Costs

  • Defective or Incorrect Items: If you received a damaged, defective, or wrong item, HWASHAW will cover all return shipping costs or issue a free replacement immediately.
  • Standard Returns / Exchanges: For size changes or personal preference returns, customers are responsible for the return shipping fees.

5. Refunds

Once your return is received and inspected:

  • We will send you an email notification confirming receipt of your item.
  • If approved, your refund will be processed automatically back to your original payment method within 5 to 7 business days.
  • Shipping fees paid on the original order are non-refundable.